1. Overview / جائزہ
At Pharma Khata, we want you to be satisfied with our service. This Refund Policy explains when and how you can request a refund for your subscription.
فارما خاتا میں، ہم چاہتے ہیں کہ آپ ہماری سروس سے مطمئن ہوں۔ یہ ریفنڈ پالیسی بتاتی ہے کہ آپ اپنی سبسکرپشن کے لیے کب اور کیسے ریفنڈ کی درخواست کر سکتے ہیں۔
2. Free Trial / مفت ٹرائل
7-Day Free Trial: We offer a 7-day free trial for new users. No payment is required to start the trial. You can cancel anytime during the trial without being charged.
3. Refund Eligibility / ریفنڈ کی اہلیت
You may be eligible for a refund if:
- You request a refund within 7 days of your initial purchase
- You experience a technical issue that we cannot resolve
- You were charged incorrectly or duplicate charges were made
Note / نوٹ: Refund requests made after 7 days of purchase are generally not eligible. Subscriptions that have been used for more than 7 days are non-refundable.
4. How to Request a Refund / ریفنڈ کی درخواست کیسے کریں
To request a refund, please:
- Email us at support@pharmakhata.pk
- Include your account email and phone number
- Explain the reason for your refund request
- Include your payment receipt or transaction ID
5. Refund Processing Time / ریفنڈ کا عمل
Once your refund request is approved:
- Credit/Debit Card: 5-10 business days
- Bank Transfer: 7-14 business days
- Mobile Payment: 3-5 business days
Refund processing times may vary depending on your bank or payment provider.
6. Non-Refundable Items / غیر قابل واپسی
The following are generally not eligible for refunds:
- Subscriptions used for more than 7 days
- Annual or 6-month plans after 7 days of purchase
- Add-on features or custom services
- Refund requests made after subscription expiry
7. Subscription Cancellation / سبسکرپشن منسوخی
You can cancel your subscription at any time. Upon cancellation:
- Your access continues until the end of your paid period
- Your data remains accessible for 30 days after cancellation
- After 30 days, your data may be permanently deleted
8. Technical Issues / تکنیکی مسائل
If you experience technical issues that prevent you from using Pharma Khata:
- Contact our support team immediately
- We will work to resolve the issue within 48 hours
- If we cannot resolve the issue, we will issue a full refund
9. Duplicate Charges / دوہری ادائیگی
If you were charged multiple times for the same subscription:
- Contact us immediately with your payment proof
- We will refund all duplicate charges within 5 business days
10. Contact / رابطہ
For refund requests or questions:
Email / ای میل: support@pharmakhata.pk
Subject Line: Refund Request - [Your Email]
Include: Account email, phone number, reason for refund, payment receipt
11. Changes to This Policy / پالیسی میں تبدیلیاں
We reserve the right to update this Refund Policy at any time. Changes will be posted on this page with an updated date.